Shipping Information
Domestic (US) Shipping Rates & Delivery Option
Free standard shipping is available to all orders over $100USD. We have three domestic (contiguous US states) shipping options:
- Standard Shipping: Delivered by USPS. Transit time typically 7 to 14 business days including engraving time. Please refer to the detailed delivery time at checkout.
- Express Shipping: Delivered by USPS. Transit time typically 5 to 7 business days including engraving time.Please refer to the detailed delivery time at checkout.
- Priority Processing + Express Shipping: Processed and shipped immediately. Please allow 2 to 4 business days for the transit time including rush engraving time.Please refer to the detailed delivery time at checkout.
- Fedex Shipping: Transit time typically 1 business day (overnight Fedex) to 2 business days (2nd day Fedex) including engraving time.Please refer to the detailed delivery time at checkout.
*All orders (including rush engraving orders and fedex overnight orders) received will be processed the following business day, Monday-Friday only (excluding holidays).
Do You Ship Internationally?
While we no longer offer free international shipping, we do provide affordable shipping options for our valued customers. You can select your preferred shipping method during the checkout process, and the cost will be calculated based on your location and chosen delivery speed.
USPS International:
- Delivery typically takes between 7-14* business days worldwide once shipped from us. Please refer to the detailed delivery time at checkout.
- This shipping option does include delivery status updates
*Please allow 1 to 3 business days for processing prior to shipping. For engraved orders, please allow 3 to 7 days for processing of your engraving.
*Please be aware that these are estimated delivery times. Delays in customs can also increase the delivery time. Delay in paying for customs fees on customer end can also delay the shipment.
DHL International:
- Delivery typically takes between 3-10* business days worldwide once shipped from us.
- About 6-10 business days to Australia
- About 5-10 business days to the UK
- This shipping option does include delivery status updates.
*Please allow 1 to 3 business days for processing prior to shipping. For engraved orders, please allow 3 to 7 days for processing of your engraving
*Please be aware that these are estimated delivery times. Delays in customs can also increase the delivery time. Delay in paying for customs fees on customer end can also delay the shipment.
Return and exchange
Please read the full details of our Returns & Exchanges Policy.
How do I return an item I received as a gift?
If you've received a Treehut order as a gift and need to make a return, we're here to assist you! We understand that sometimes preferences differ, and we want you to be completely satisfied with your TreeHut experience.
Here's how it works:
- You can return the item(s) and receive a Treehut store credit for the amount of the returned item(s) to your account.
- Please reach out to our Customer Care team for assistance with the return process. They'll guide you through the steps and ensure a smooth experience.
Please note:
- Gift recipients are not eligible for cash refunds or exchanges. However, we're happy to offer store credit to help you find something that suits your preferences.
What if there was something wrong with my order?
If there's any issue with your order, don't worry - we're here to help and make things right for you! Please reach out to our Customer Care team right away, and we'll swiftly address any concerns or problems you may have encountered with your order.