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Returns & Exchanges

treehut faq illustration
treehut faq illustration

Return & Exchange

On-Time Shipping During Covid-19 Crisis

Our local manufacturing is working at a safe satellite location. We are still shipping our orders on time every day with DHL, USPS, UPS regular pickups. We do not see any delay with all the shipping methods for US domestic, Canada and international countries. We hope you consider a purchase from Treehut as a meaningful gift to your loved ones or yourself. A product you buy from us today will last well beyond our current troubles. You may look at it and remember purchasing it as an act of optimism in an otherwise dark time.

Instead of normal 30 days return window, we are extending the return window to 60 days to facilitate the return process during this difficult time.

Making a return? No sweat.

We're sorry your order didn't work out, so let us make things right. First, read through our Returns Policy, then get the ball rollin' on your online return. It's really easy.

Our US Returns & Exchanges Policy

The following policy applies to domestic orders only. Read International Returns Info.

Eligibility Window:

To qualify for a return, items must be received back to our address within 30 days of your original order shipment date (as printed on your packing slip). Exchanges must be received within 30 days. Returns will have the shipping fee deducted. We recommend the package sent via a trackable method. In the event of lost packages without a tracking number we won't be able to issue the refund.

Items not eligible for refund or store credit:

  • Customized items or engraved items.
  • Returns received in damaged/worn condition.
  • Returns received after 30 days of the original order shipment date.
  • Shipping charges, except in cases where we have made a shipping error.

Items eligible for store credit only:

Returns received by between 31 and 90 days after the original order shipment date (as printed on your packing slip). Late returns will have the shipping fee deducted.

Packaging Requirements:

Must be returned with original packaging intact, otherwise they are non-refundable and will receive no refund or store credit. Please note gifts must be returned together with the original order to receive a full product refund on your order. Please read below and contact our customer care here.

How do I return an item i received as a gift?

If you received an order from Tree Hut as a gift, you can still return as long as it is eligible as listed above! We'll issue you a Tree Hut store credit for the amount of the returned item(s). Please contact Customer Care.

What if I received a volume discount and want to refund part of the order?

Refund amount will be adjusted accordingly if volume discount was applied to the original order.

What if there was something wrong with my order?

Please contact Customer Care right away so we can make things right.

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