FAQ

2017 HOLIDAY RETURN POLICIES

Purchases made between October 16th - December 24th, 2017 may be returned through January 23rd, 2018. Our standard return policy will apply to all purchases made beginning December 25th, 2017.

Where do I write my engraving message?

Engraving is available for all of our models (sunglasses and watches). To add engraving simply choose the "With Engraving" option on the product page. When the engraving is chosen a text box will pop out for you to provide your engraving message. The engraving limit for our sunglasses is 8 characters. Watches can have up to 10 words. Only the following symbols can be engraved (Feel free to copy/paste): ♥ ♡ ∞ . Contact our customer support team here if you have more questions. Happy to help!

 Are Tree Hut products handmade in San Francisco?

Yes, indeed! Our headquarters is proudly based in San Francisco and our team puts lots of tender, love, and care into each product. Lots of our woods featured are top quality rare finds to create unique products for everyday wear.

I need to change something on my order, what can I do?

Please contact us right away! Our orders are processed quickly to ensure that everyone receives their packages on time. We will do our absolute best to adjust your order, but please note that we cannot guarantee any changes.

What kind of leather do you use on the leather bands?

We keep our adventurous and busy-bee customers in mind - so we use high quality soft genuine leather for everyday wear.

Are your watches water proof?

We like to say our watches are “splash safe” - from washing your hands to a little sprinkle on those rainy days. But our watches are not designed to be completely submerged under water. So take note to remove your watch when taking showers or taking a dip in the ocean!

What type of movement does Treehut watches come with?

Our customers deserve high quality watch parts! Treehut watches are equipped with the Japanese Miyota Quartz Movement - built to last!

Can I design a watch and then Tree Hut can create it for me?

We love your creative spirit! You can customize your own leather band wooden watch here and all wooden band watches here with so many options! It will add one day on the processing to have it shipped to you!

Can I get a discount when I am buying many watches for groomsmen gifts?

Yes! Thanks for inviting us to your wedding party! Please check more info here.

What is the longest band size for your watches? What is the smallest size?

The largest size is 8 and 3/4 inches and the smallest size is 7 inches. It fits most of the wrist sizes. For wooden band watches, we do sell extra links for $10 per extra link if needed. If it is too big, you can find a watch smith to take some links out easily to fit you the best.

Are your watches unisex?

All of our watches are meant to be unisex. It really depends on your personal taste! We have two watch sizes available.

Our 1.3" in diameter collection is the smaller version. 

The 1.7" in diameter collection is the larger version. 

Will I get a shipping confirmation once my order is shipped?

You will receive a shipping confirmation via email when your order is ready to be sent out to play with you! If you don’t see movement when you check your tracking number, please give it an extra 24-48 hours. From our experience, at times our San Francisco post offices do not register tracking immediately.

How long will it take for my order to arrive for US domestic orders?

We know you are eager for your Tree Hut product to arrive! You should see your order arrive within 2-5 business days with express shipping and 7-14 business days without express shipping for non-customized items in US. For customized orders, i.e. engraving, there is a processing time of 1-2 business days if you choose rush engraving option at checkout. For more shipping details - click here.

Do you ship internationally?

Yes, we do! Your shipping costs will be automatically calculated after providing your shipping address at checkout.

For more international shipping details - click here.

Can I change my order if it has not been shipped yet?

It all depends where we are at in the process of making your Tree Hut order. If you need to change your shipping address, shipping method, engraved message, or cancel your order - please contact us ASAP with your order ID as orders move quickly through our system and changes cannot be guaranteed.

What do I do if I have multiple products I want to engrave?

Wish we were mind readers, but since we’re not - if you have various styles of watches please indicate which engraving goes to which watch in the “Notes” section at checkout!

Can I return or exchange the engraved items?

Since we made the engraved products special for you, we would not be able to accept it as a return or an exchange.

Are Tree Hut products under warranty?

Yes! We have 12 month warranty on our products and can help you out if you have any manufacture defects.

What is the process of returning/exchanging my Tree Hut product?

We want your return to be seamless, so please check out our Returns and Exchanges page here for more information.

Am I responsible for shipping costs when returning or exchanging my product?

Yes, you would be responsible for shipping costs when sending the product to us but we’d be happy to pay for it to come back to you if you are doing an exchange. Please check out our Returns and Exchanges page here for more information.

Can I use more than one coupon on my order?

No, so sorry about that! Our system only allows one coupon for each order.

Where's my return?

Returns are usually processed within 4-7 business days after we receive your package and we will surely email you once your refund has been processed. Please keep track of your package using your tracking number in the meantime.

I did not get a confirmation email, what’s going on?

You will receive an order confirmation email right after your purchase. And you will receive an email with your shipping tracking information after 24-48 hours, if you do not receive them, feel free to contact us here and we will help you! Please also check your spam folder.

Can I use coupons on discount-priced items?

All our discount coupons cannot be combined any other sales. Please understand only one sale/discount is available for one purchase. 

Sales and promotions

Thanks for participating in our sales and promotions! Coupons and/or site wide sales/discounts will be displayed in our website banner.

All Tree Hut coupons are released and distributed by Tree Hut. Third party sites claiming discounts on our products are not guaranteed to be valid on purchases finalized through our viable channels.

Coupon Redemption Policy

  • Each coupon is unique to its specific rules and regulations
  • Some coupons are valid for a limited time only
  • Only one coupon code may be used for each order. Coupons cannot be combined with any other offer or discount
  • Coupons are only redeemable on Treehut.co website
  • Certain items may not be eligible for discount
  • Coupon code must be applied to the order prior to checkout. There will be no adjustments on previous purchases
  • A coupon cannot be used to pay for taxes, shipping and handling or other charges. If your coupon has a minimum purchase requirement, taxes, shipping and handling and other charges do not apply towards the minimum purchase amount
  • Tree Hut reserves the right to interpret, change the terms & conditions or cancel any promotions at any time without notice