Your Satisfaction, Our Mission

Treehut FAQ

Feel free to email if your questions are not answered below~ Our service hours for calls and chats are 7am-6pm Monday- Friday, 11am-6pm on Saturdays and 7am-2pm on Sundays.

Are the watches water proof?

Dive into style with confidence knowing that Treehut watches are "splash safe"! Whether it's washing your hands or braving a rainy day, our watches are designed to handle a little sprinkle without skipping a beat. However, it's essential to note that they're not meant for complete submersion underwater.

Remember to take off your watch before diving into showers or ocean dips to keep it in pristine condition. Your Treehut timepiece will thank you for the extra care!

Will I get a shipping confirmation once my order is shipped?

Absolutely! Once your order is prepared and ready to embark on its journey to you, you'll receive a shipping confirmation email from Treehut. Keep an eye on your inbox for this notification! If you happen to check your tracking number and notice no immediate movement, we recommend allowing an additional 24-48 hours for updates to appear. Sometimes, it takes a bit of time for the tracking information to become available or for the shipment to be processed by the carrier. Rest assured, we're dedicated to ensuring that your order reaches you promptly and safely. Thank you for your patience and understanding! 📦

Any of Treehut products handmade in USA?

Yes, indeed! Our headquarters proudly calls California home, and every Treehut product is lovingly handmade by our dedicated team right here in the USA. By choosing Treehut, not only are you getting a top-quality product crafted with care, but you're also supporting local business and the American workforce. From our customize your own watches to silver stamp rings, we craft many of our products in our studio - one at a time. Thank you for joining us in supporting local businesses and products made in the USA, where quality and community come together in every handmade creation!

Does Treehut offer warranty?

Rest assured, with our 12-month warranty, we're dedicated to providing assistance in the rare event of any manufacturing defects. Your satisfaction and peace of mind are our top priorities. Should you encounter any issues with your Treehut product, please don't hesitate to reach out to us for support. We're here to ensure that you continue to enjoy your Treehut purchase to the fullest!

Can I change my order if it has not been shipped yet?

It all depends on the stage of processing your Tree Hut order. If you need to modify your shipping address, shipping method, engraved message, or cancel your order, please contact us as soon as possible with your order ID. Orders move quickly through our system, and while we'll do our best to accommodate your request, changes cannot be guaranteed once the order has entered processing. Your satisfaction is important to us, and we'll strive to assist you promptly and effectively.

What type of movement does Treehut watches come with?

Each Treehut watch is equipped with top-quality Japanese movement to ensure accurate timekeeping and reliability. For specific details about the movement type of each watch model, please refer to the product page on our website. You'll find comprehensive information under the product specifications section. Explore our collection to discover the perfect blend of style, craftsmanship, and functionality in every Treehut timepiece!

Do you ship internationally?

Yes, we do! We proudly offer international shipping. Your shipping costs will be automatically calculated after providing your shipping address at checkout

Do you offer free international shipping?

While we no longer offer free international shipping, we do provide affordable shipping options for our valued customers. You can select your preferred shipping method during the checkout process, and the cost will be calculated based on your location and chosen delivery speed. We strive to make our shipping rates as reasonable as possible, ensuring that you can enjoy our products worldwide without breaking the bank.

Can I use more than one coupon on my order?

While only one coupon can be applied per order, feel free to choose the one that offers the greatest discount for your purchase. Don't forget to sign up for our emails to stay updated on our latest sales and promotions!

Do I need to pay shipping costs when returning or exchanging my product?

Yes, indeed. We are a small family own business and cannot offer what Amazon can offer or big venture backed company can do. When returning or exchanging your product, you would be responsible for covering the shipping costs for sending the item back to us. However, if you're exchanging an item, we're pleased to cover the shipping costs for sending the new item back to you. For further details and information about our returns and exchanges process, please refer to our Returns and Exchanges page. We're committed to ensuring a smooth and satisfactory experience for all our customers. Thank you for choosing Treehut!

What is duties and customs fees for international orders?

This question is only for international and none USA orders. Indeed, similar to many other U.S. companies, we ship all international orders DDU (delivered duty unpaid). This means that any taxes, duties, or customs fees associated with the importation of the package are the responsibility of the recipient. We do not collect VAT (value-added taxes) at the time of purchase.

As customs policies and charges vary from country to country, we're unable to predict the specific fees that may apply to your order. For more information regarding your country's customs policies and potential charges, we recommend reaching out to your local customs office. They'll be able to provide you with the most accurate and up-to-date information regarding any duties or taxes that may be incurred upon receipt of your package.

Should I worry about the watch band size if I am buying it as a gift?

Our watch bands are designed to accommodate a variety of wrist sizes, but if you find that the band doesn't fit perfectly, worry not! We provide tools to adjust the watch bands, along with extra links in the package, ensuring that you can achieve the ideal fit for your comfort.

For men's watches, the bands are approximately 7 inches in length, while women's bands are around 6 1/2 inches.

For non-leather bands, additional links are included in the package. Men's bands can extend up to 7 and 7/8 inches, while women's bands can reach up to 7 and 1/4 inches with these extra links.

For leather bands and stainless steel mesh bands, they are fully adjustable. Women's bands can be adjusted from 5 and 1/2 inches to 7 and 1/4 inches, and men's bands from 6 inches to 7 and 7/8 inches.

Rest assured, our goal is to provide a comfortable and personalized fit for most wrist sizes. If you have any further questions or need assistance with sizing, please don't hesitate to reach out to our customer support team. Your satisfaction is our priority!

If you have the studio to make watches, do you repair Treehut watches after warranty period?

Yes, indeed! We understand the sentiment attached to your Treehut watch, and we're here to assist you with repairs if needed. To initiate a repair request, please send an email to In your email, include a clear photo showing the current condition of the watch, along with the order number, name on the order, and your current shipping address. This information will help us efficiently address your concerns and ensure that your beloved Treehut watch receives the care it deserves. We're committed to minimizing waste and maximizing the lifespan of our products, so let us help you restore your watch to its former glory. Thank you for entrusting us with your timepiece!

How long is the repair processing time?

The repair processing time typically takes 10 to 15 business days from the day we receive your watch. Once the repair is completed, shipping it back to you will take approximately 5 to 7 business days for domestic shipping and 10 business days for international shipping.

We understand that you're eager to have your Treehut watch back in pristine condition, and we strive to complete repairs promptly while ensuring the highest quality standards. Thank you for your patience and understanding throughout the repair process. We'll keep you updated every step of the way to ensure a smooth and satisfactory experience. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.

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