Extended Holiday Eligibility Window:

For the holidays, we’re extending our return policy to 60 days for purchases made between November 15 and December 25, 2024. To qualify for a return, items must be sent back within 60 days of your original shipment date (as shown on your packing slip). Exchanges must be received within 60 days. Return shipping fees will be deducted from refunds, and we recommend using a trackable method to avoid issues with lost packages. Happy holidays and happy shopping!

Items not eligible for refund or store credit:

• Customized items or engraved items.
• Returns received in damaged/worn condition.
• Shipping charges.

Returns received between 31 and 90 days after the original order shipment date (as printed on your packing slip) may still be accepted, but please note that a shipping fee deduction may apply for late returns. We understand that circumstances may arise that prevent timely returns, and we strive to accommodate our customers to the best of our ability. However, to cover the costs associated with processing late returns, a deduction for shipping fees may be applied.

Please return items with their original packaging intact to ensure eligibility for a refund or store credit. Items returned without the original packaging may not be eligible for a refund or store credit.

Additionally, if you received the item as a gift, please return it together with the original order to qualify for a full product refund. This ensures that we can process your return accurately and efficiently.

We understand that situations may vary, so if you have any questions or concerns about the return process, please don't hesitate to contact our Customer Care team. We're here to assist you every step of the way and ensure a smooth and satisfactory experience. Thank you for choosing Treehut!

If you've received a Treehut order as a gift and need to make a return, we're here to assist you! We understand that sometimes preferences differ, and we want you to be completely satisfied with your TreeHut experience.

Here's how it works:

• You can return the item(s) and receive a Treehut store credit for the amount of the returned item(s) to your account.
• Please reach out to our Customer Care team for assistance with the return process. They'll guide you through the steps and ensure a smooth experience.

Please note:

• Gift recipients are not eligible for cash refunds or exchanges. However, we're happy to offer store credit to help you find something that suits your preferences.

If there's any issue with your order, don't worry - we're here to help and make things right for you! Please reach out to our Customer Care team right away, and we'll swiftly address any concerns or problems you may have encountered with your order.