Returns & Exchanges
Return & Exchange
Special 2021 Holiday Return
We are extending holiday return policy during November for purchases placed in between November 5th - December 5th to 60 days.
Making a return? No sweat.
We're sorry your order didn't work out, so let us make things right. First, read through our Returns Policy, then get the ball rollin' on your online return. It's really easy.
Our US Returns & Exchanges Policy
The following policy applies to domestic orders only. Read International Returns Info.
To qualify for a return, items must be received back to our address within 30 days of your original order shipment date (as printed on your packing slip). Exchanges must be received within 30 days. Returns will have the shipping fee deducted. We recommend the package sent via a trackable method. In the event of lost packages without a tracking number we won't be able to issue the refund.
Items not eligible for refund or store credit:
- Customized items or engraved items.
- Returns received in damaged/worn condition.
- Returns received after 30 days of the original order shipment date.
- Shipping charges, except in cases where we have made a shipping error.
Items eligible for store credit only:
Returns received by between 31 and 90 days after the original order shipment date (as printed on your packing slip). Late returns will have the shipping fee deducted.
Must be returned with original packaging intact, otherwise they are non-refundable and will receive no refund or store credit. Please note gifts must be returned together with the original order to receive a full product refund on your order. Please read below and contact our customer care here.
How do I return an item i received as a gift?
If you received an order from Tree Hut as a gift, you can still return as long as it is eligible as listed above! We'll issue you a Tree Hut store credit for the amount of the returned item(s). Please contact Customer Care.
What if I received a volume discount and want to refund part of the order?
Refund amount will be adjusted accordingly if volume discount was applied to the original order.
What if there was something wrong with my order?
Please contact Customer Care right away so we can make things right.
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